Spinsy Privacy Policy

At Spinsy Casino, we take your privacy seriously. This Spinsy Privacy Policy explains how we collect, use, store and protect the personal data you share with us when you visit spinsy.com, create an account, make a deposit, or use any of our casino and sportsbook services. Our Spinsy Casino platform is operated by NovaForge Ltd, and we are committed to handling your information responsibly and transparently.

Information We Collect

We at Spinsy collect several categories of information in order to provide, secure and improve our services. When you register an account with Spinsy Casino, we ask for identifying details that allow us to verify your identity and comply with applicable regulations.

We gather registration data such as your name, date of birth, email address, phone number, country of residence and preferred currency
We collect identity verification documents, including proof of ID and proof of address, where required
We record payment information connected to your deposits and withdrawals, including card details, bank transfer references and cryptocurrency wallet addresses
We track your gaming activity, including games played, bets placed, wins, losses and bonus usage, to improve our services and ensure fair play
We log technical data such as your IP address, device type, browser version and session timestamps
We store your communications with our customer support team via live chat, email or our Telegram channel

How We Use Your Data

Our VegasHero-style approach to transparency means we clearly explain why we process your data. At Spinsy Casino, we use your personal information to open and manage your account, process deposits and withdrawals, verify your identity, and prevent fraud, money laundering and underage gambling. We also use your data to communicate with you about promotions such as our welcome bonus, reload offers, cashback and the VIP Elite Club, provided you have consented to receive marketing communications.

Our Spinsy Casino systems also use gameplay and transaction data to personalize your experience, tailor bonus eligibility, calculate wagering progress, and determine your VIP level based on your activity over the preceding 90 days. We at Spinsy may also use aggregated, anonymized data for statistical analysis and to improve our game selection and site performance.

Legal Basis for Processing

We process your data based on several legal grounds: the performance of our contract with you under our Terms and Conditions, compliance with legal and regulatory obligations, our legitimate interests in preventing fraud and securing our platform, and your consent where required, such as for marketing emails. You may withdraw consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate Spinsy Casino, including:

Payment processors handling card payments, bank transfers, Revolut, Skrill, MiFinity and cryptocurrency transactions
Identity verification and anti-fraud service providers
Game content providers such as Pragmatic Play, Playtech, Spinomenal and other studios featured in our Spinsy Casino lobby
Regulatory authorities, law enforcement agencies or courts, where legally required
IT infrastructure and customer support service providers who assist us in running our platform securely

Any third party we share your data with is contractually obligated to protect your information in line with this Spinsy Privacy Policy and applicable data protection standards.

Cookies and Tracking Technologies

We use cookies and similar technologies on spinsy.com to remember your preferences, keep you logged in, analyze site traffic and personalize content. Our Spinsy platform uses cookies to track which promotions you have seen, measure the performance of our marketing campaigns, and support the Shop and Challenges features of our loyalty program. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, accounting and regulatory obligations. Transaction records, identity verification documents and communication logs are generally kept for several years after account closure, as required by applicable anti-money laundering rules.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

The right to access the information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to our legal retention obligations
The right to object to or restrict certain processing activities
The right to data portability, where technically feasible
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact us directly, and we will respond within a reasonable timeframe in accordance with applicable law.

Data Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse or alteration. These measures include encryption of sensitive payment data, restricted internal access controls, and regular monitoring of our systems. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

International Data Transfers

As Spinsy Casino serves players across Australia, France, Canada, New Zealand, South Africa and numerous Latin American and European markets, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection requirements and that your information remains protected wherever it is processed.

Children's Privacy

Our services at Spinsy Casino are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors. If we become aware that an account has been opened by someone underage, we will close the account and take appropriate action in line with our responsible gaming commitments.

Changes to This Privacy Policy

We may update this Spinsy Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team at [email protected]. Our customer support is available 24/7 via live chat, email and our Telegram channel, and we are always ready to assist you with any privacy-related concerns regarding your experience at Spinsy Casino.